21 Craufurd Rise
Tel +44 (0)1628 620086
Fax +44 (0) 1628 623572
Web Site www.cliftonguesthouse.co.uk
Family-run hotel situated near the town centre and central for Heathrow, Windsor Castle, M40, M4 and M25 motorways and Legoland.
A jaded experience!
Likes:- 1. Comfortable bed 2. Clean bedding and linen
Dislikes - Room Accommodation:- 1. There was a distinctly musty smell in our room, which may partly have emanated from signs of mildew/damp in the built-in wardrobe - which accordingly we did not use! 2. Room decor was old and unappealing. 3 The room carpet seemed long overdue for a deep clean, being marked and discoloured. 4 The shower room was old and an unappealing appearance - long overdue for upgrading - we were unable to use the shower over concerns over safety and cleanliness 5 The supply of beverages (tea, coffee, etc) were supplied in small plastic containers with signs of previous use - sugar clumped - not sealed, etc - instead of individual sachets. There was no milk supplied, only a whitener in one of the containers. 6 The power socket for the kettle was loose from the wall. 7 The ensuite window could not be closed and the frame/hinge was broken 8 Supply of toiletries was limited to two small bars of unwrapped soap.
Dislikes (Meals) :- 1. On one occasion the English breakfast was served lukewarm or cold. 2. We were unsure how long it had been since the plastic cereal containers had been replenished. 3. The milk jug for the cereal had ice crystals in and tasted 'off'. 4. On more than one occasion a supposedly clean teacup was turned over, there was a dried 'tea or coffee ring' on the saucer. 5. The same day the cutlery seemed smeary. 6. Condiment pots were of a grubby appearance.
We felt that it didn't match up to the website description and certainly not up to 3 Diamond standard.
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